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This policy outlines how WLO Ltd (“The SkinnyJab”) manages requests for information from patients, third parties, and authorities regarding personal, medical, or service-related data.

1. Requests from Patients

Under UK GDPR and the Data Protection Act 2018, patients retain the right to access their personal data, including elements of their medical record.

We fully respect these rights and continue to provide data access in accordance with the law.

However, prescribing information relating specifically to weight-management medication (including drug name, dose, frequency, titration, duration and prescribing history) carries inherent safety considerations.

We have observed instances in which this information has been used to obtain concurrent prescriptions from multiple providers, leading to unsafe duplication and uncontrolled access to medication.

This represents a material risk to patient safety, professional prescribing standards and regulatory compliance.

To mitigate this risk, we no longer release prescribing information of this type directly to patients.

Instead, and with the patient’s written consent, we transfer the relevant information directly to another registered healthcare provider, pharmacy or medical institution to support continuity of care and safe clinical decision-making.

This approach aligns with responsible prescribing governance, safeguards against duplicate dispensing, and ensures that health professionals involved in treatment have full clinical context when assessing suitability and dose escalation.

The information may include:-

• A copy of your health form or consultation record

• A summary of medication prescribed

• Order or delivery history

• Clinical decision or communication logs

• Confirmation of clinician assignment

To request information, email: info@theskinnyjab.co.uk
Include:

• Your full name

• Date of birth

• Email used at registration

• A clear description of the information you are requesting

We may request proof of identity before releasing any information.

There is a change to cover clinical time compiling this information, the fees are set out in section 4

3. Response Times

• We aim to respond to all valid information requests within 7 calendar days.

• For complex requests or large data volumes, this period may be extended by an additional 7 days. You will be informed of any delay.

4. Fees

Standard Administrative Fees Apply for Clinical Information Requests:

Information RequestedFee

Email confirmation of current medication (issued within 3 months, named patient only) £60

Emailed copy of one prescription (issued within 3 months) £90

Full set of medical records (posted hard copy, includes all past prescriptions; not available by email) £150

Please allow a minimum of 7 days (excluding weekends & bank holidays) to process clinical information upon receipt of payment.

Presenting a copy of your prescription to another organisation to obtain medication without the prescriber’s written consent is illegal and fraudulent, carrying the risk of custodial sentence and legal action.

5. Third-Party Requests

We do not release personal or clinical information to third parties without your written consent, unless required by law.

6. Clinical Clarifications

For clarification regarding a clinical decision, please contact:

• Your assigned clinician directly, or

• Email: info@theskinnyjab.co.uk

All clinical decisions are final.

7. Refusals

We may refuse a request if:

• It breaches another person’s privacy

• It is repetitive, unfounded, or excessive

• Legal or clinical reasons prevent disclosure

You will be informed with an explanation.

8. Data Protection

We are compliant with UK GDPR. All data is handled securely, confidentially, and only by authorised personnel.

9. Contact

📧 info@theskinnyjab.co.uk
📍 WLO Ltd, The Yewtree, High Street, Wrexham, LL12 8RF, United Kingdom

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