Refund Policy

We are committed to providing you with high-quality products and clear information on their safe and correct use. Please read our Refund & Returns Policy carefully before placing your order.

1. No Refunds After Dispatch

Once your order has been dispatched, we do not offer refunds under any circumstances. This includes (but is not limited to):

• Change of mind

• Unused or unopened items

• Reported lack of effectiveness

• Weight gain, no weight loss, or any other undesired outcome

• Side effects or reactions to the product

2. Clinical Discretion & Product Changes

All medication is prescribed based on a clinical decision made in your best interests following medical assessment.

• The product purchased may differ from the product received if the prescriber deems an alternative more appropriate for your safety or efficacy.

• The clinical decision is final and made in line with professional standards and regulatory guidance.

• Any payment differences (if applicable) will be adjusted accordingly, and no refunds will be issued due to product substitution made on clinical grounds.

3. Orders Not Yet Dispatched

If your order has not yet been dispatched, you may request a refund. However, a £30 administration fee will be deducted from your refund total to cover processing and admin costs.

4. Product Use, Storage & Safety

• Full instructions for safe and correct use are provided with each order. It is your responsibility to read and follow all instructions carefully.

• You are solely responsible for storing products correctly and safely, including keeping them out of reach of children.

• We are not responsible for any accidents, injuries, or misuse of the products once delivered.

• We are also not liable for any breakages, loss, or damage to the products once you have begun using them.

5. Health & Outcome Disclaimer

Your payment is for the products only and does not include any guarantees of weight loss or specific results. As individual results may vary, we do not offer refunds based on:

• Lack of weight loss

• Weight gain

• Side effects or adverse reactions

• Dissatisfaction with results

6. Legal Exemption from Consumer Rights

Please note:
Under UK Consumer Contracts Regulations, prescription-only medications are exempt from standard consumer cancellation rights. This means:

• You do not have the legal right to a “cooling-off” period or automatic refund once the product is ordered and prepared for dispatch.

• Refund rights under consumer law do not apply to medicinal products that are made to order or personalised based on clinical assessment

• 7.How to Request a Refund (Pre-Dispatch Only)

If your order has not yet been dispatched and you wish to cancel, please contact us as soon as possible at:

📧 info@theskinnyjab.co.uk
📞 +443337722848

Please include your full name, order number, and reason for the refund request. If the order has already been processed for shipping, a refund will not be possible.

6. Contact Us

If you have any questions about this policy, please contact:

WLO Ltd (The SkinnyJab)
📍 The Yewtree, High Street, Wrexham, LL12 8RF
📧 [info@theskinnyjab.co.uk]
📞 [+443337722848]

Contact Us